Refund & Return Policy
Dranks Official wants you to be completely satisfied with your purchase. Refund Policy This Refund Policy outlines how we will handle refunds and returns for our vape pens and related products. Based in the United States, we ship to all 50 states and international customers worldwide.
Who is eligible for a refund?
We accept returns and we will issue refunds under the following conditions:
The request is made no later than 14 days after the delivery date.
The product is in unused, unopened and in original sealed packaging.
The item is in resalable condition and includes all original packaging, labels and accessories.
We cannot accept returns of vape pens or any products that have been tampered with, opened, used or partially used due to health and safety regulations.
Non Refundable Items
The following items are not returnable or exchangeable:
Vape pens and cartridges that have been opened or used
Products Not in Original Packaging/Seal
Items damaged by misuse or improper storage
Damaged or Defective Products
In the event of receiving a damaged, defective or incorrect order, please contact us within 7 days of delivery. If it is our mistake we will work with you to fix the problem with a replacement or a full refund including your postage fees. In an effort to expedite your claim, please send us clear photos of the defective or damaged item and the packaging.
How to ask for a refund
To initiate a return or refund request, please contact our customer service team with your order number and a brief description of the problem. Once approved your request, we’ll provide you with return instructions.
Refunds will be issued to the original form of payment within 5-10 business days of receipt and inspection of the returned item.
Shipping & Returns
Return shipping is the responsibility of the customer unless the return is due to our error (damaged, defective or wrong item). We recommend using a trackable shipping method as we are not responsible for items lost in transit on return.
Foreign Orders
International customers are covered by the same refund policy as everyone else. Please be advised that any customs fees, duties or taxes paid on original shipment are non-refundable. Customer is responsible for return shipping from international locations unless it is due to our error.
Get in Touch
If you have any enquiries about this Refund Policy, or need help with a return, please contact our support team. We’re here to help you.
Thank you for shopping with Dranks Official! We care about our customers and are committed to a fair and transparent experience.